WARRANTY

 

What does the warranty cover?

To validate this warranty you must fill out the warranty registration form included with your amplifier purchase and mail this form with your authorized dealer’s sales receipt to Bogner Amplification, you must include the sales receipt, copies accepted.

Bogner Amplifiers are covered under a warranty, which is provided by your country’s Authorized Bogner Distributor, Dealer. If you purchase or use any of our amplifiers outside the market they were intended for, use a step-up or step-down transformer or tamper with the amplifier in any way, your warranty will be immediately invalidated and all repairs (parts and labor) will be your responsibility. Each repair is checked by serial number and under no circumstances will we provide warranty to anyone who has purchased their amplifier outside of their home market.


Limited Lifetime Warranty for US
: New Bogner Amplifiers are lifetime warranted to the original purchaser against failure of parts/materials and workmanship if purchased through an authorized dealer. No other warranty applies. Tubes, transformers and speakers are warranted for a period of ninety days. This warranty applies only if the amplifier has not been damaged by accident, misuse or as a result of repair or modification. The use of non-authorized Bogner tubes and replacement parts may void this warranty. Bogner reserves the right to make any design changes without notice or obligation to incorporate these changes in products previously purchased. Outside the US the following restrictions apply: Products must be bought through authorized dealer/distributor in the country of use. Check with your Dealer – Distributor for warranty conditions as they might vary from country to country. Bogner is not liable for any freight or duty charges.


Can I buy an original Bogner Power Transformer to change the input voltage of my amplifier?

No, Bogner does not sell power transformers to change the input voltage of your amplifier. An exception might be made in a case where someone is the original owner for more then two years and is moving permanently to a country with a different voltage. Amplifiers should not be used outside the market they were intended for. If you choose to buy a new amplifier outside your home market please read above “What does the Warranty cover”.

Return Authorization is required for all products returned to Bogner Amplification. In most cases we will be able to supply the technical information needed to repair the amplifier thus avoiding the shipping issues and costs. All shipping costs to/from Bogner are the owners responsibility, after 90 days of purchase. Bogner will be responsible for the factory-to-customer return shipping cost to the original owner for only the first 90 days of ownership. Authorized Returns should be shipped in the original Bogner box and original packing materials. A return packing/handling charge may be applied to any product shipped to Bogner in sub-standard or damaged shipping box and materials. This is to make sure your amplifier is packaged safely in a new box and to recover our costs for doing so. Since UPS doesn’t honor damage claims for non-original packaging, Bogner is not responsible for any factory-to-customer return shipping damage to products shipped in non-original box and packing materials. A copy of the final Sales Receipt from an Authorized Bogner Dealer is required with this Warranty Registration.


I am an international customer how can I get assistance?

As an International customer we want to ensure that you receive the high level of customer service that you expect from us. Therefore, if you do feel you need assistance please ensure that you follow the method below. This will offer the shortest and easiest route to getting help.

1. Call the Bogner Dealer that you purchased your amplifier from. They could well take care of your problem in a matter of moments and should have supplies of tubes, fuses etc. These issues are something easily taken care of.

2. If your dealer is unable to help, call the Authorized Bogner Distributor in your country (you can find their details on our site). They have the technical staff and experience to assist. It is very rare that they will be unable to help you.

3. If you still unable to get the assistance you require or you feel you have a problem that the Distributor cannot resolve, contact us directly

Any International communications we receive are automatically sent through to the relevant Distributor, and will in turn (if necessary) be sent to the dealer your product came from if they have not been previously contacted, so you can certainly save yourself a lot of time by going to the right person in the first place. You can help us to serve you better by following our guidelines. It is very important to note that we will not reply directly to you unless you have already spoken to your Dealer and Distributor.

If you live in a country without an Authorized Bogner Dealer/Distributor then please contact us directly and we will help you.


How long has BOGNER Amplification been around?

Reinhold Bogner had been designing and building amplifiers long before leaving Germany in 1989. Moving to Los Angeles he quickly gained the trust of many influential players including: Steve Stevens, Dan Huff, Allan Holdsworth, Mike Landau and Steve Vai who sought out his skill at modifing and custom building their amps. Eddie Van Halen entrusted Reinhold to overhaul and revitalize Eddies #1 Marshall Plexi, Eddie was pleased. BOGNER AMPLIFICATION was born.

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How can I get my Bogner amp repaired?

Return Authorization is required for all products returned to Bogner Amplification. In most cases we will be able to supply the technical information needed to repair the amplifier thus avoiding the shipping issues and costs. If we Authorize a return, include a detailed letter stating your problems and include return shipping address and phone number. Charges are: Minimum bench charge $60, Repairs $60/hr. Authorized Returns should be shipped in an original Bogner supplied box and packing materials. A return packing/handling charge may be applied to any product shipped to Bogner in sub-standard or damaged shipping box and materials. This is to make sure your amplifier is packaged safely in a new box and to recover our costs. Since UPS doesn’t honor damage claims for non-original packaging, Bogner is not responsible for any factory-to-customer return shipping damage to products shipped in non-original box and packing materials. Not responsible for loss from theft, fire or flood damage. Storage fee of $5/day will be added to repaired amps not picked up after 30 days. Amps left over one year will be sold to recover costs incurred.


What kind of tubes? Is a rebias necessary?

Matched sets of C-Wing Svetlana SED power-tubes must be used in SHIVAS. Ecstasy and Uberschall amps can be used with Tesla or C-Wing Svetlans SED power-tubes. As always biasing these tubes is a good idea for optimum tone. Svetlanas hold up well to our high voltages and sound great. The METROPOLIS amps are Cathode bias so no bias is needed.


Can I purchase a headshell?

Yes, we provide headshells for customers who would like to replace their shells or would like to make heads out of their combo amplifiers.


Are padded covers available?

Yes for some products, however stock is limited.


Can I get casters for my amp?

Yes, removable casters that slide in/out of the their base plate.


Can I use a power attenuator?

Yes.


Can I get a CAVEMAN owners manual?

Yes, follow this link: Caveman Manual